The Real Competitive Edge in Security Monitoring
In the commercial and industrial security industry, you’re not competing on promises. You’re competing on operational excellence, every single day. After 40 years of partnering with security dealers across America, we’ve learned that operational efficiency isn’t just about saving time—it’s about protecting recurring monthly revenue and reducing customer attrition.
When Systems Don’t Talk, Revenue Walks
A monitoring service that doesn’t integrate with your billing and management software creates constant reconciliation work. Manual data entry introduces errors. Errors lead to billing problems. Billing problems erode trust. And lost trust becomes lost RMR.
Operational efficiency isn’t about saving time—it’s about protecting RMR
Too many capable dealers struggle not because they lack technical expertise, but because their back-office systems force them to choose between growth and accuracy.
The Integration Advantage: CMS and Cornerstone
This is why our longstanding integration with Cornerstone Billing Solutions matters. Both CMS and Cornerstone are proud members of the AiN Group, sharing a fundamental commitment to dealer success through operational excellence.
When your monitoring data flows seamlessly into your management and billing software, three things happen immediately:
Administrative overhead drops. Your team stops reconciling systems and starts focusing on revenue-generating activities. Real-time data synchronization means faster invoicing, more accurate billing, and better service efficiency.
Cash flow improves. Cornerstone’s automated billing captures payments on time, every time. When monitoring data updates automatically, billing accuracy improves and revenue leakage decreases.
Customer experience strengthens. Complete lifecycle management—from quotes to reporting—happens in one unified system. Consistency builds the trust that reduces attrition.
Tools That Work While You Sleep
CMS Compass serves as your business command center with real-time account control. Manage signals, place accounts on test, and access complete system activity instantly—no phone calls required. Dashboard intelligence, dispatch management, runaway account alerts, and advanced global search deliver results in seconds.
CMS OnTest empowers your field technicians with mobile-friendly access to place systems on test without CMS credentials. Speed and security on every job site.
MyAlarms.com puts control in your customers’ hands for 24/7 account management. This significantly reduces inbound support calls while enhancing customer satisfaction.
CMS MessageCenter extends your availability beyond business hours. Our operators answer as your company, with every call logged directly to the customer’s account in Compass for complete visibility.
Protection You Can Prove
Operational efficiency means nothing without monitoring reliability. Three UL Listed, FM Approved monitoring centers across the United States deliver 99.9999% uptime because critical systems require certain monitoring.
Our operators complete 8-9 weeks of rigorous training—significantly more than the industry standard—because your critical accounts deserve expert human judgment. With 7.5 million alarms processed annually and 792,000 emergency dispatches, we’ve built the operational expertise that comes only from sustained experience.
Built for What Comes Next
When CMS and Cornerstone work together through our AiN Group connection, we’re creating an ecosystem where your business can scale without sacrificing accuracy, where growth doesn’t require more administrative staff, and where your focus stays on customers instead of system workarounds.
Dealers who integrate their monitoring, billing, and management systems retain more customers, capture more revenue, and build more valuable businesses.
Your monitoring platform should make your business easier to run. Your billing system should protect revenue. And your technology tools should empower your team, technicians, and customers with the independence they need to succeed.
That’s operational efficiency—not theoretical, but the practical reality of systems that work together so you can focus on building the business you envisioned.
