Experience isn’t just claimed, it’s proven.
Especially when it’s critical.

From homes to critical infrastructure, CMS has been the trusted wholesale monitoring partner for America’s most successful dealers since 1984.
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Decades of Innovation, One Consistent Promise.

In 1984, we began as Computerized Monitoring Services with a vision: bring enterprise-level monitoring capabilities to security dealers of all sizes. Four decades later, we’ve grown to three redundant monitoring centers, pioneered hosted monitoring services, and invested millions in cutting-edge technology. What hasn’t changed? Our commitment to being the partner dealers can count on when reliability matters most.
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Experience You Can Trust

Management Team

  • 19 years
    Average management tenure
  • 25+ years
    Senior leadership experience
  • Continuity
    Same core team for decades

Frontline Excellence

  • 4 years
    Average operator tenure (vs. industry months)
  • 6 years
    Average for all frontline representatives
  • 9 years
    Average dealer support tenure

Monitoring Infrastructure for Critical Systems

Real-Time Technology
  • Instant automatic failover
  • Load balancing across all centers
  • Cloud-based infrastructure
  • Zero downtime deployments
Proven Performance
  • 99.9999% uptime
  • 7.5 million alarms processed annually
  • Triple redundant systems
  • Real-time synchronization
Industry Standards
  • AVS-01 & ATN-01 Compliant (2024)
  • Firstnet (AT&T)
    Dedicated first responder priority network
  • T-Priority (T-Mobile)
    Emergency service priority lanes
  • CSAA Member
UL, FM Approved, BBB and NFPA certification logos
“Every certification represents our commitment to protecting what matters most. We don’t just meet standards—we help define them.”
– Tony Wilson, President
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We’ve been first for 40 years so you can be first in your market.

With the resources of a multi-billion-dollar parent company, CMS delivers enterprise-grade IT infrastructure, and financial stability is a dealer’s need for long-term success.

This backing means continuous innovation, unmatched resources, and a partner you can count on for decades to come.

1984: Where It All Began

  • Wilson family establishes CMS with computerized monitoring
  • First in the industry to embrace digital technology
  • Tony Wilson has been leading CMS since 1989

Pioneering Partnerships

  • 1987: Created first Dedicated Dealer Support department
  • 2003: First beta tester for Alarm.com
  • 2019: Fully integrated Alarm.com Central Station

Technology Milestones

  • 1991: MASlink—First remote dealer access platform
  • 2010: First to offer hosted interactive services
  • 2016: CMS Compass revolutionizes dealer experience
  • 2024: Early adopter of AVS-01 Standard

See What Sets Us Apart

The public story is just the beginning. Qualified dealers gain exclusive access to see our facilities, meet our team, and understand the full scope of our capabilities.
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